VedAroma JGD

FAQs

SHIPPING INFORMATION

What Shipping Methods Are Available?
Depending on the item(s) you purchase on edelli.ch and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.
Yes. We are currently shipping to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others.

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped.

You can use the shipment number we sent to you to track your shipment and inquire directly from Swiss Post where your parcel is located.

You can also submit a ticket to find out about your order.: Edelli@Bluewin.ch

Shipping cost:
To Switzerland: Standard shipping, Flat rate of CHF 6.90 – Free shipping on orders CHF 150+
To Europe and UK: Flat rate of CHF 15.90 – Free shipping on orders CHF 290+
To all other Countries: Flat rate of CHF 22.90 – Free shipping on orders CHF 290+

PAYMENT INFORMATION

What Shipping Methods Are Available?

Invoice
We will send you an invoice for payment. Please make your payment directly into our bank account, with the invoice number as payment reference.
Your order will be shipped as soon as we receive the payment, unless you are returning registered costumer, in this case you will receive the invoice with the shipment to pay within 15 days.

Credit Cards
We gladly accept Visa, MasterCard and American Express.

PayPal
PayPal allows you to pay with your credit card without having a PayPal account.

Direct bank transfer
Please make your payment directly into our bank account. Please use your Order number as the payment reference. Your order will be shipped as soon as we receive the payment.

Our bank details:

Bank: Urner Kantonalbank
Account number: 142408-1417
IBAN: CH61 0078 5001 4240 8141 7
BIC: URKNCH22
Account Holder: VEDA GROUP AG, 6377 – Seelisberg – Switzerland


Edelli@Bluewin.ch

Shipping cost:
To Switzerland: Standard shipping, Flat rate of CHF 6.20 – Free shipping on orders CHF 120+
To Europe and UK: Flat rate of CHF 16.90 – Free shipping on orders CHF 290+
To all other Countries: Flat rate of CHF 22.90 – Free shipping on orders CHF 290+

ORDERS AND RETURNS

How do I place an Order?
1. Check your shopping cart. Check over the items listed in your shopping cart. 2. Click on Check out Make sure you’re logged in to your account, if you already have one. 3. You will now see a display of your order information and your complete cost, including shipping and tax. Review your order and Click Place order button. 4. Get your receipt.


Please select the cancel button, you will then be asked to confirm your cancellation request. To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’. Once an order is cancelled, we cannot undo this.

To change or cancel your order you could also send an email to : info@edelli.ch


If we can be of assistance, or if you require any further information, please do not hesitate to contact us: Edelli@Bluewin.ch