We ship nationwide. 30-day return policy. Free standard shipping on orders over $75.

F.A.Q

SHIPPING INFORMATION

Depending on the item(s) you purchase on edelli.ch and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

Yes. We are currently shipping to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others.

Here at edelli.ch, we take pride and strive to make sure all packages are delivered in a timely manner. 
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your account and find all your order information. Click on “My Orders” and click on “View Details” and you can click on “Track” to find out where your package is. You can also submit a ticket to find out about your order.
Shipping cost:
To Switzerland: Standard shipping, Flat rate of CHF 6.20 – Free shipping on orders CHF 70+
To Europe and UK: Flat rate of CHF 9.90 Free shipping on orders CHF 90+
To all other Countries: Flat rate of CHF 18 Free shipping on orders CHF 120+

PAYMENT INFORMATION

Credit Cards

We gladly accept Visa, MasterCard and American Express.

PayPal

PayPal allows you to pay with your credit card without having a PayPal account.

Please make your payment directly into our bank account. Please use your Order number as the payment reference. Your order will be shipped as soon as we receive the payment.

Our bank details:

  • Bank: Urner Kantonalbank
  • IBAN: CH61 0078 5001 4240 8141 7
  • BIC: URKNCH22
  • Account Holder: VEDA GROUP AG, 6377 – Seelisberg – Switzerland

 

 

If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, retailers are under no obligation to honour it, under the Sale of Goods Act. They can offer the item at the correct price or refuse your money and withdraw the product from sale.

we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and service. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which our Clients have engaged us.

ORDERS AND RETURNS

1. Check your shopping cart. Check over the items listed in your shopping cart.
2. Click on Check out Make sure you’re logged in to your account, if you already have one. 
3. You will now see a display of your order information and your complete cost, including shipping and tax. Review your order and Click Place order button.
4. Get your receipt.

Please select this button, you will then be asked to confirm your cancellation request. To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’. Once an order is cancelled, we cannot undo this.

To change or cancel your order you could also send an email to : info@edelli.ch

 

If we can be of assistance, or if you require any further information, please do not hesitate to contact us: info@edelli.ch 

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