FAQs
SHIPPING INFORMATION
What Shipping Methods Are Available?
Depending on the item(s) you purchase on edelli.ch and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.
Do You Ship Intetnationally?
Yes. We are currently shipping to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, the United Kingdom and many others.
How to Track My Order?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped.
You can use the shipment number we sent to you to track your shipment and inquire directly from Swiss Post where your parcel is located.
You can also submit a ticket to find out about your order.: Edelli@Bluewin.ch
Shipping cost
Shipping cost:
To Switzerland: Standard shipping, Flat rate of CHF 6.90 – Free shipping on orders CHF 120+
To Europe and UK: Flat rate of CHF 11.90 – Free shipping on orders CHF 290+
To all other Countries: Flat rate of CHF 22.90 – Free shipping on orders CHF 290+
PAYMENT INFORMATION
What Payments Methods Are Available?
Invoice
We will send you an invoice for payment. Please make your payment directly into our bank account, with the invoice number as payment reference.
Your order will be shipped as soon as we receive the payment, unless you are returning registered costumer, in this case you will receive the invoice with the shipment to pay within 15 days.
Credit Cards
We gladly accept Visa, MasterCard and American Express.
PayPal
PayPal allows you to pay with your credit card without having a PayPal account.
Direct bank transfer
Please make your payment directly into our bank account. Please use your Order number as the payment reference. Your order will be shipped as soon as we receive the payment.
Our bank details:
Bank: Urner Kantonalbank
Account number: 142408-1417
IBAN: CH61 0078 5001 4240 8141 7
BIC: URKNCH22
Account Holder: VEDA GROUP AG, 6377 – Seelisberg – Switzerland
Contact Us
info@edelli.ch
sales@edelli.ch
edelli@Bluewin.ch
What Do You Do With My Information?
We take your privacy seriously and process your personal data in accordance with the Swiss Federal Act on Data Protection (FADP).
Our company: VEDA GROUP AG Postfach 60 – 6377 Seelisberg, Switzerland – Vedagroup@Bluewin.ch
What we collect:Â When you visit our website, contact us, or place an order, we may collect your name, email address, phone number, delivery address, and technical data such as your IP address and browser type.
Why we use it:Â To process your orders and inquiries, improve our website, send newsletters (only with your consent), and meet our legal obligations.
Who we share it with: We only share data with trusted service providers who help us run our business, such as our Swiss hosting provider [Swizzonic ], payment providers, and shipping partners. We never sell your data.
How long we keep it:Â Only as long as needed for the purpose, or as required by law (e.g. 10 years for accounting records).
Your rights:Â You can request access to, correction or deletion of your data, or object to its processing at any time by contacting us. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).
For full details, please see our Privacy Policy.
ORDERS AND RETURNS
How do I place an Order?
How Can I Cancel Or Change My Order?
Please select the cancel button, you will then be asked to confirm your cancellation request. To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’. Once an order is cancelled, we cannot undo this.
To change or cancel your order you could also send an email to : info@edelli.ch
Who Should I Contact If I Have Any Queries?
If we can be of assistance, or if you require any further information, please do not hesitate to contact us: Edelli@Bluewin.ch
